Privacy commitmentThis Privacy Notice explains how PowerBase Energy Ltd (“PowerBase”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you interact with our website or services. We are committed to handling your personal data responsibly, transparently, and in accordance with UK data protection laws. Please review this notice carefully.We may update it from time to time, so we recommend checking this page periodically.If you have any questions, you can contact our Data Protection Officer at: hello@powerbase.energy
Who we arePowerBase provides home energy storage services, including eligibility assessments, battery installation, monitoring, optimisation, and subscription-based support. For the purposes of UK data protection law, PowerBase is the Data Controller.We comply with: • UK General Data Protection Regulation (UK GDPR) • Data Protection Act 2018 • All applicable UK privacy and electronic communications laws
What personal data we collect
“Personal data” means information that can identify you as an individual.The types of data we may collect include:Contact data• Name• Email address• Telephone number (if provided)• Postcode and property location
Home & eligibility data• Property type and size• Fuse box photos (if uploaded)• Installation suitability details
Marketing & communication data• Preferences for receiving communications• Correspondence with us
Technical data• IP address• Browser type and version
• Device and operating system• Website usage dataUsage data• How you interact with our website and services
Aggregated dataWe may use anonymised, aggregated data (such as statistics or trends). This does not identify you personally.
How we collect your information
We collect information in the following ways
1. Through our website forms - When you check eligibility or submit an enquiry, we collect information via our website platform (Pagecloud) to:• assess eligibility• recommend battery size• provide a personalised savings estimate
2. Through email communication - If you contact us by email, we collect correspondence details via our email provider (Google Workspace).
3. Document uploads - If you upload photos or documents, these are securely processed and stored using encrypted third-party services.
How we use your information - and whyWe use your personal data only where we have a lawful basis to do so. We use your data to:• assess whether PowerBase is suitable for your home
• calculate and share personalised estimates• communicate with you about your enquiry• arrange installation and provide ongoing service• respond to questions, feedback, or complaints• protect against fraud or misuse• comply with legal and regulatory obligations
Cookies & analyticsWe use cookies and analytics tools (such as Google Analytics) to understand how our website is used and improve performance. You will be asked for consent where required.
Who we share your data withWe do not sell your data. We may share personal data with trusted third parties where necessary to deliver our services, including:• technology and hosting providers• communication and email services• accredited installation partners
All third parties are required to protect your data and only use it for specified purposes. We may disclose information to law enforcement or regulators only where legally required
Data security
We take data security seriously. We use appropriate technical and organisational measures to protect your personal data from:
• unauthorised access
• loss or misuse• alteration or disclosure
While no online system is completely secure, we take all reasonable steps to safeguard your information.
International data transfers
Some of our service providers operate outside the UK or EU (including in the United States). Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:• UK-approved Standard Contractual Clauses• Adequacy decisions where applicable
Data retention
We retain personal data only for as long as necessary.
• Customer and transaction records are typically kept for up to six years to meet legal and tax obligations.• In some cases, data may be anonymised and retained for research or statistical purposes.• You may request deletion of your data in certain circumstances (see Your Rights below).
Children’s dataPowerBase services are not intended for children under 16. We do not knowingly collect personal data from children. If we become aware that we have done so, we will delete the data promptly.
Your privacy rights
Under UK GDPR, you have the right to
• access your personal data
• request correction• request erasure• object to processing• request restriction of processing• request data portability• withdraw consent (where applicable)To exercise your rights, contact: info@thewattboxcompany.com
You also have the right to complain to the UK Information Commissioner’s Office (ICO) - :https://ico.org.uk/
Fees & response timesThere is usually no fee for exercising your rights. We aim to respond within one month, though complex requests may take longer. We will keep you informed. We may request additional information to verify your identity before fulfilling a request.
Contact us
If you have any questions about this Privacy Notice or how we handle your data, please contact:Data Protection Officer - hello@powerbase.energy
ConsentBy using our website and submitting your details, you confirm that you have read and understood this Privacy Notice.